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Return and Exchange Policy

Diamond Plate Australia will happily assist customers if there is a fault or problem with any of our products, or if we supply the incorrect size, we are happy to offer returns in these cases.

With a receipt or tax invoice:

  • We can provide a refund
  • All returned goods must be unused and undamaged, in original packaging and in saleable condition

All refunds will be provided by bank transfer upon receipt and inspection of goods by Diamond Plate staff.

Without a receipt

  • All goods for exchange must be unused and undamaged, in original packaging and in saleable condition

Online purchases/exchanges

Online purchases can be returned by contacting our Customer Support team at info@diamondplate.com.au.

Returns

If any of our equipment is faulty and needs to be returned, please contact our Customer Support team at info@diamondplate.com.au.

Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Used products
  • Any damaged equipment where the damage is not associated with transport
  • Where there is no fault or damage, or you simply change your mind

Return/exchange of faulty goods

Faulty or damaged goods under warranties

Diamond Plate Australia provide a guarantee of acceptable quality on every product, by law.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

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